FAQs
Welcome to the LAVG FAQ page! Here, you’ll find answers to the most common questions about our products, services, shipping, returns, and more. If you have any other questions, feel free to contact us at lavgbrand@gmail.com.
1. What products does LAVG sell?
LAVG offers a variety of high-quality fashion products, including clothing, accessories, and footwear. Our collection is designed to keep you stylish and comfortable for all occasions.
2. How can I place an order?
To place an order, simply browse our website, select the items you want, and add them to your cart. Once you're ready, go to checkout, enter your shipping information, and complete the payment process.
3. What payment methods do you accept?
We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods offered at checkout.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and fees may vary depending on your location. Please check our Shipping Policy for more details.
5. How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Delivery times vary based on the shipping method selected and the destination. Domestic orders usually arrive within 5-7 business days, while international orders may take 7-21 business days.
6. Can I change or cancel my order after it's been placed?
Unfortunately, we are unable to make changes or cancel orders once they have been processed. Please make sure to review your order carefully before finalizing your purchase.
7. Do you offer refunds?
As stated in our Return & Refund Policy, all sales are final. We do not offer refunds, except in cases of damaged or incorrect items. For more information, please check our Return & Refund Policy.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Email us at lavgbrand@gmail.com with your order number, photos of the damaged item, and a description of the issue, and we will assist you with a resolution.
9. Can I exchange an item?
We do not offer exchanges at this time. If you are unsure about a product, we recommend checking the size guide or reaching out to our customer support team for assistance before placing an order.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website.
11. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are always looking to improve our services and may offer this option in the future.
12. How do I contact customer service?
If you have any questions or need assistance, feel free to contact us at lavgbrand@gmail.com. Our customer service team will respond as quickly as possible.